Shipping policy
Dispatch
We aim to dispatch orders within 1–3 business days of purchase, unless otherwise stated, such as for a pre-order. We’ll email you when your order has been dispatched.
If an item is out of stock or on back order, dispatch may take 10–14 days. The product page will show this information before you buy, and we’ll email you with an estimated dispatch timeframe. Timing may vary; we’ll contact you if the estimate changes significantly.
Delivery Estimates - Australia
Delivery estimates begin after you receive your shipping confirmation email:
- Standard delivery: Allow up to 7 business days.
- Express delivery: Allow 2–4 business days.
These are estimates, not guaranteed delivery dates. Delivery times may vary depending on your location and carrier conditions. We will nevertheless take reasonable steps to ensure your order is delivered within a reasonable time. If your order is significantly delayed, please contact us so we can look into it and discuss available options, including cancellation and a refund where applicable under the Australian Consumer Law.
Shipping Rates - Australia
Shipping costs are shown at checkout and depend on the delivery address and order weight:
- Standard shipping — up to 1 kg: $9.95
- Standard shipping — over 1 kg: $14.95
- Express shipping: $19.95 flat rate
- Free standard shipping: Orders over $180
Where free standard shipping applies, an express shipping upgrade may still incur a charge, shown at checkout.
International Shipping
We do not currently offer international shipping. We hope to expand to more locations in 2027.
Delivery Address
Please check that your delivery address is correct before placing your order. If you notice an error, contact us as soon as possible at hello@radmodcons.com with your order number. We’ll do our best to update the address before dispatch, but cannot guarantee that a change will be possible once an order is being processed or has been dispatched.
Delayed, Lost or Damaged Orders
If your parcel appears delayed or lost, or arrives damaged, contact us at hello@radmodcons.com with your order number and any relevant details or photos. We’ll work with you to investigate and, where appropriate, arrange a replacement or refund.
We remain responsible for consumer orders until they are delivered to you. We do not transfer the risk of loss or damage to you merely because an order has been handed to a carrier.
Pre-Orders
Some products may be available for pre-order. The product page will show the estimated dispatch date or timeframe. These dates are estimates and may change, for example, because of supplier or shipping delays.
If your order includes both in-stock and pre-order items, we will generally hold the order and send all items together once the pre-order item is available. If you would like an in-stock item sooner, please place a separate order for it. If an order includes pre-order items with different estimated arrival dates, we may wait until the later-arriving item is available before dispatching the order.
If there is a significant delay, we’ll contact you with an update and discuss available options. Please consider the estimated pre-order timeframe before ordering, particularly if you need an item by a specific date.
Australian Consumer Law
Nothing in this Shipping Policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law or other applicable law.