Refund policy

Australian Consumer Law Guarantees

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

A failure may be major if, for example, a reasonable consumer would not have bought the goods had they known about the problem, or the goods are substantially unfit for their usual purpose and cannot easily be made fit within a reasonable time.

If there is a major failure, you may choose a refund or replacement. If the failure is not major, we may choose an appropriate remedy, such as repair, replacement or refund, within a reasonable time. If we do not resolve a minor failure within a reasonable time, you may have further rights under the Australian Consumer Law.

You may also have rights to compensation for reasonably foreseeable loss or damage caused by a failure to meet a consumer guarantee. These rights apply whether or not an item has been used and are separate from our change-of-mind returns policy below.

Change-of-Mind Returns

We offer a 14-day change-of-mind return period. You have 14 days from receiving your item to contact us and request a return.

For a change-of-mind return, the item must be unused, in the condition you received it, with tags attached and in its original packaging. Change-of-mind returns are subject to our approval under this policy.

To request a return, contact us at hello@radmodcons.com. Please wait for our instructions before sending anything back. Items sent without first contacting us may not be accepted as change-of-mind returns.

You are responsible for return shipping costs for change-of-mind returns.

Faulty, Damaged or Incorrect Items

If an item is faulty, damaged, incorrect or otherwise does not meet a consumer guarantee, contact us at hello@radmodcons.com with your order number and a description of the issue. Photos can help us understand what has happened.

We will assess the issue and provide the remedy required by the Australian Consumer Law. Where an item breaches a consumer guarantee, we will cover reasonable costs of returning it or otherwise arrange a reasonable way for the item to be assessed or returned.

An item that has been used may still be eligible for a remedy under the Australian Consumer Law. The unused and original-packaging conditions for change-of-mind returns do not limit your consumer guarantee rights.

Damaged or Missing Items

Please check your order when it arrives and contact us as soon as practicable if it is damaged or an item is missing. As a practical request, we ask that you contact us within 7 days of receiving your order and include your order number and photos, if relevant. We will cover shipping for a replacement where appropriate.

This 7-day reporting request does not limit or exclude any rights or remedies you may have under the Australian Consumer Law.

Exchanges

If you would like a different product for a change-of-mind reason, the quickest option is generally to request a return under the change-of-mind policy and, once the return is accepted, place a separate order for the new item. Availability and any applicable shipping charges will be shown when you place the new order.